SkinAI — Support

Need help? Email support@YOURDOMAIN.com and we'll get back to you.

What is SkinAI?

SkinAI scans your selfie and estimates your "skin age" and skin metrics (radiance, pores, fine lines, even tone, hydration), then suggests a personalized routine. All photo analysis happens on your device — nothing is uploaded.

How accurate is it?

SkinAI gives estimates for cosmetic and informational purposes only. It is not a medical device and does not diagnose any condition.

Are my photos uploaded?

No. Your selfie is analyzed entirely on your iPhone and is not sent to any server.

How do I get the best result?

Use good lighting, no makeup, and look straight at the camera.

What does SkinAI Pro include?

Your full skin report (all metrics), a personalized routine, and weekly progress tracking.

How do I restore my subscription?

Open the paywall and tap "Restore Purchases".

How do I cancel my subscription?

On your iPhone: Settings → tap your name → Subscriptions → SkinAI → Cancel. Your access continues until the end of the current period.

I was charged but Pro isn't active.

Make sure you're signed in with the same Apple ID used to purchase, then tap "Restore Purchases". Still stuck? Email us.

Contact

support@YOURDOMAIN.com